Terms and Conditions

Terms and Conditions (T&C)

SignageNow.io - Digital Signage Software

Effective: May 2026

Note: This offer is intended exclusively for business owners, legal entities under public law, or special funds under public law.

Provider:
SignageNow.io - a company of fleiter media GmbH
Dieselstraße 23
59329 Wadersloh
Germany

Email: support@signagenow.io

§ 1 Scope and Target Audience

(1) These General Terms and Conditions (hereinafter “GTC”) apply to all contracts between fleiter media GmbH (hereinafter “Provider”) and the customer (hereinafter “User”) regarding the use of the web-based digital signage software “SignageNow.io” (hereinafter “Software” or “Service”).

(2) The Provider’s offer is directed exclusively at:

Entrepreneurs within the meaning of § 14 of the German Civil Code (BGB);

Legal entities under public law (e.g., government agencies, municipalities, universities);

Special funds under public law;

Organizations and institutions (e.g., NGOs, associations), provided they use the Service in the course of their statutory, commercial, or independent activities.

(3) The conclusion of a contract with consumers within the meaning of Section 13 of the German Civil Code (BGB) (private individuals who use the Service for private purposes) is expressly excluded. By registering, the User confirms that they are not using the Service as a private individual.

(4) Any deviating or supplementary terms and conditions of the User shall only become part of the contract if the Provider has expressly agreed to their validity in writing.

§ 2 Subject Matter of the Contract and Description of Services

(1) The Provider makes the software available to the User as Software-as-a-Service (SaaS). Access is provided via a web browser at the URL https://app.signagenow.io.

(2) The software’s functional scope includes, in particular:

Playlist Management: Creating, editing, and managing playlists with various media items.

Media Items: Uploading and managing images, videos, HTML pages, and YouTube videos.

Screen Apps: Use of pre-designed templates (e.g., news, tickers, welcome screens).

Media Library: Central media management for uploaded files.

Player URL & QR Code: Provision of a URL for playback on end devices, including automatic QR code generation.

(3) The specific scope of functions depends on the selected plan in accordance with § 4.

§ 3 Conclusion of the Contract and Registration

(1) Registration takes place online. By registering, the user submits a binding offer to enter into a user agreement.

(2) The contract is concluded when the provider confirms the registration via email or activates access.

(3) The user is obligated to provide truthful information (in particular, the correct company or organization name).

§ 4 Pricing Plans and Scope of Services

(1) The software is offered in various pricing tiers. The current specifications (storage space, number of media items, etc.) for the **Free, Basic, Premium, Extended**, and **Reseller** plans are available at https://app.signagenow.io/plan.

(2) The Provider reserves the right to expand the scope of features. No reduction will occur during a current billing period.

§ 5 Billing Periods and Payment Terms

(1) Paid plans are billed monthly or annually in advance.

(2) The Provider uses the payment service provider Stripe Payments Europe, Ltd., Dublin, Ireland, to process payments. The User agrees to payment processing by Stripe and its terms and conditions (https://stripe.com/de/privacy).

(3) Invoices are delivered electronically. In the event of late payment, access may be temporarily suspended.

(4) If the user requests manually generated invoicing and processing through the Provider’s agency (bypassing direct online payment via SignageNow and Stripe), the standard 5% discount granted for annual plans will not be applied. In this case, the regular, non-discounted plan price must be paid.
 

§ 6 Plan Changes (Upgrade / Downgrade)

(1) **Upgrades** are possible at any time and take effect immediately (billed pro-rata).

(2) **Downgrades** take effect at the end of the current billing period.

(3) **Important note:** In the event of a downgrade, content that exceeds the new limit (playlists, media items, files) will be automatically deleted (oldest first).

§ 7 Contract Term and Termination

(1) Free Plan: May be terminated at any time without notice.

(2) Paid Plans: Automatically renew unless terminated at least 14 days before the end of the billing period.

(3) Termination may be effected via the billing portal or by email to support@signagenow.tv.

§ 8 Exclusion of the Right of Withdrawal

(1) Since the offer is not directed at consumers but exclusively at the target groups specified in § 1(2), there is no statutory right of withdrawal.

§ 9 User Obligations

(1) The user bears full responsibility for the content they upload and its legal compliance (copyright, protection of minors, etc.).

(2) Sharing login credentials with unauthorized third parties is prohibited.
 

§ 10 File Sizes and Limits

(1) Limits: Images max. 2 MB, videos max. 100 MB, logos max. 512 KB.

(2) Supported formats: JPEG, PNG, GIF, WebP, SVG, MP4, WebM, OGG.

§ 11 Availability

(1) The Provider shall endeavor to ensure high availability but does not guarantee uninterrupted access.

§ 12 Liability

(1) The Provider shall be liable without limitation for intentional acts, gross negligence, and damage to life, limb, or health.

(2) In cases of slight negligence, the Provider shall be liable only for breaches of material contractual obligations, limited to foreseeable damages typical for this type of contract.

§ 13 Data Protection

(1) The privacy policy available at https://app.signagenow.io/datenschutz applies. Data is stored on EU servers (Cloudflare R2).
 

§ 14 Account Deletion

(1) Deleting the account results in the permanent deletion of all data. Subscriptions must be canceled in advance.

§ 15 Changes to the Terms and Conditions

(1) Changes will be announced 30 days in advance. Unless an objection is raised, they shall be deemed accepted.

§ 16 Final Provisions

(1) German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

(2) The **place of jurisdiction** for all disputes is the Provider’s place of business (Wadersloh/Beckum).

§ 17 Contact

fleiter media GmbH
Dieselstraße 23
59329 Wadersloh
Email: support@signagenow.io

These Terms and Conditions were last updated in May 2026.